Classical conditioning and operant conditioning are both examples of ________

SkyWalk Aeronautics Limited received orders for 25 cargo air carriers from Zephyr Cargo Limited through its Web site in 2013. This is an example of ________

A) order-routine specification B) supplier selection C) e-procurement D) proposal solicitation E) customer relations management

An organization is employing more and more managers but profitability is not increasing. The managers of the organization are not willing to accept that the lack of increase in profitability is the result of their inefficiency

Rather, the managers argue that they are positioning the organization for future growth by putting in place the infrastructures to support future development. Which of the following cognitive biases is being experienced by these managers? A) representativeness B) halo effect C) frequency D) ego-defensiveness