When anyone talks to Diego, he has the tendency to interrupt them and say, “Just bottom line it for me.” Diego prefers a(n) _____________ conversational style.

When organizational responses are scaled to the magnitude of the crisis, this is an example of which one of the following?

a. excellence theory b. diffusion theory c. situational theory d. systems theory

Relationships exhibit behavior that reflects heightened emotion, interdependence, intimacy, and high levels of closeness are referred to as __________by researcher Caroline Haythornthwaite.

A. weak ties B. casual contacts C. strong ties D. latent ties