The data-collection process involves _____
a. an investigation to determine symptoms of ineffective performance
b. use of gap analysis to identify the steps in the OD program
c. beginning with an initial meeting with the client and continuing throughout the OD program
d. the application of sociograms to evaluate highly differentiated and integrated work units.
e. all of the above
c
Business
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The two core principles of TQM are people orientation and __________ orientation
Fill in the blank(s) with the appropriate word(s).
Business
Pricing a product based on consumers' reference prices is referred to as ________ pricing
A) geographical B) psychological C) allowance D) by-product E) captive-product
Business