For the following questions, use an ICD-9-CM code book to select the appropriate code(s) for the diagnostic statements given

Describe the measures a phlebotomist could take to improve communication in the following scenario

A hospitalized elderly patient with a slight hearing impairment has several family members in the room trying to repeat all conversations to the patient, and the television is loudly broadcasting the patient's favorite program. What will be an ideal response?

Based upon the Gram stain reaction bacteria are classified as Gram-positive or Gram-negative

Indicate whether the statement is true or false