Define criterion deficiency and criterion contamination
What will be an ideal response?
Criterion deficiency is the part of the ultimate criterion that we miss when we use the actual criterion, or the degree to which we are not measuring important aspects of performance. Criterion contamination is measured aspects not related to the true measure of success; this is the part of the actual criterion that does not overlap with the ultimate criterion.
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Which of the following Kano Model requirements has the greatest influence on customer satisfaction?
A) must-be requirements B) one-dimensional requirements C) attractive requirements D) indifferent requirements
Which of the following is LEAST relevant to determining the characteristics necessary for job performance?
A) Organizational culture B) Applicant knowledge C) Applicant abilities D) Labor market