The term "digital divide" refers to:
A. the transition in the entertainment industry from analog content/formats to digital content/formats.
B. differences with respect to government policy with respect to phone lines, electricity grids, interstate highways, and access to computer technology.
C. the use of technology to build necessary firewalls (or security barriers) between different companies' computer systems.
D. the disparity in access to technology between different groups of people in society.
E. the negative impacts of some types of technology (i.e., spam) arising from technological developments (email technologies).
D
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________ is the ability of the service provider to respond to the customer's needs on a timely basis
A) Reliability B) Responsiveness C) Assurance D) Empathy
Participation should be used when the task is complex, there is no time pressure, the organization is ready, and employee commitment is needed
a. true b. false