When a customer service problem requires an apology, a salesperson should most likely:
A) delegate the task to a customer service representative
B) write and send a thoughtful, hand-written letter
C) send a prompt e-mail to the customer
D) send a text message to the customer
E) call the customer personally
E
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Which of the following statements about the effects of a successful buyer-seller relationship on organizational structure and culture is true?
A) The organizational structure and management provide the necessary support for the salespeople and buyers in a partnering relationship B) Boundary-spanning employees who limit their operations to their duties within the organization, rather than working with clients and vendors C) Only the organizational structure of the seller needs to change for a successful partnering relationship to be implemented D) Local offices are not affected by partnerships created at headquarters E) It is only the sales force of a firm that is required to have an orientation to building partnerships
At the beginning of the year, Tea Tree Manufacturing had the following account balances
Work-in-Process Inventory 2,000 Finished Goods Inventory 8,000 Manufacturing Overhead 0 Cost of Goods Sold 0 Sales Revenue 0 The following additional details are provided for the year: Direct materials placed in production $81,100 Direct labor incurred 191,400 Manufacturing overhead incurred 301,800 Manufacturing overhead allocated to production 295,000 Cost of jobs completed and transferred 501,500 The unadjusted balance in the Manufacturing Overhead account is a ________. A) credit of $295,000 B) credit of $6,800 C) debit of $6,800 D) debit of $301,800