Katherine is listening to Dr. Hawk's lecture on conflict in interpersonal relationships and starts to see how she and her mate employ several of the conflict strategies. At which stage of listening does this occur?

Josh and Mark take turns exchanging information about their plans for the day during their morning chat over coffee. Their conversation best demonstrates that communication is

A) unintentional. B) interactive. C) ethical. D) cognitive. E) multicultural.

How should you effectively deal with question-and-answer sessions? Explain at least three suggestions recommended in the text for handling and responding to questions. 

What will be an ideal response?