Passenger ferry routes have been designed to tie in with rail and road systems to facilitate intermodal transportation.

The upper and lower control limits for a component are 0.150 cm. and 0.120 cm., with a process target of .135 cm. The process standard deviation is 0.004 cm. and the process average is 0.138 cm. What is the process capability index?

A) 1.00 B) 1.25 C) 1.50 D) 1.75

Companies that deliver products and services ethically:

A) do not draw more customers. B) do not draw more employees. C) draw more customers and employees. D) draw only more customers.