What DOES still draw consumers to a physical store?

Nancy sends out New Year's cards to a number of people she doesn't know, and several of them respond by sending her a New Year's card. This is an example of

What will be an ideal response?

Chen wants to take on greater responsibilities at work. At his next meeting with his boss, he says, "Would you mind if I manage the Henderson account?" Chen has used a(n) ____________________ approach to communicating his desire

Fill in the blank(s) with correct word