Caroline and Nichole work together in the busy reception area of an outpatient clinic. It seems to Caroline that Nichole is constantly complaining about something. The patients are rude, the doctors are cranky, the clinic's medical assistant is arrogant…Nichole seems to find something negative to say about everyone. One day in the break room, Nichole says to Caroline, "I don't know how Dr. Noya keeps his job. Do you know what he did yesterday?" Which of the following would be Caroline's best response?

A. "Yes, I heard. I can't believe all the mistakes he has made."
B. "No. By the way, did you see that PBS special last night on healthcare?"
C. "Many of the patients refuse to be seen by Dr. Noya."
D. "No, tell me-what happened?"
E. "I think the clinic is getting ready to fire him."

Answer: B