When giving a public-relations speech, you should anticipate criticismin the minds of your listeners and take care not to become unpleasantly defensive

Questions such as, "How are you?" "What major are you?" "What are your hobbies?" are all examples of _______

a. expressiveness b. small talk c. advising d. introductions

One important part of expressing anger in a responsible manner is:

A. uncovering the source of your anger. B. verbally stating the anger. C. knowing the difference between venting and acknowledging anger. D. refusing to attack each other. E. All of the answers are correct.