An evaluation program that emphasizes service and uses customer satisfaction as the ultimate indicator of system performance is called ________________________ ________________________ ________________________

A traditional surgical procedure that includes incision and wide access to the targeted tissue is a(n) ________ procedure

A. open B. minimally invasive

A 56-year-old man is complaining of chest pain without respiratory distress. His vital signs show a blood pressure of 146/88, pulse 88, and pulse oximetry reading of 97 percent. How should you treat this patient?

A) Administer oxygen via nonrebreather at 15 liters per minute. B) Provide oxygen via bag-valvemask at 15 liters per minute. C) Assure that his airway is secure and monitor his respiratory status. D) Assist the patient with his metered dose inhaler.