Posture is an important element of delivery

All of the following may contribute to high emotional intelligence EXCEPT

a. having a high intelligence quotient. b. knowing how to manage your feelings. c. knowing how to read and respond to the emotions of others. d. having the ability to control your impulses. e. having the ability to delay gratification.

Courtney begins her presentation to a group of college students by saying, "How would you like to learn a technique that will cut your study time by 50 percent?" What strategy is Courtney using to make her presentation more interesting?

A. using attention-catching supporting material B. establishing a motive for her audience to listen C. using word pictures D. creating interesting presentation aids