Open-ended questions are most useful in ________ and as opening questions

Two categories of expenses in merchandising companies are

a. cost of goods sold and financing expenses. b. operating expenses and financing expenses. c. cost of goods sold and operating expenses. d. sales and cost of goods sold.

A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:

A) customization of the product. B) setting equipment utilization goals below the industry average. C) speed of delivery. D) constant innovation of new products. E) maintaining a variety of product options.