Computed axial tomography services use a series of x-rays to make medical diagnosis. Which of the following characteristics of services is absent in this example?

Effective differential pricing over time will generally increase the level of product availability for the consumer willing to pay full price, but will decrease total profits for the retailer

Indicate whether the statement is true or false.

The final step in the control process is taking the action that will ________

A) tighten standards B) smooth average cost C) correct deviations D) correct standards E) re-engineer the work process