You can plan for important business exchanges via IM by viewing them as
A) invitations to discuss personal matters.
B) conversations with specific goals in mind.
C) opportunities to save time by multitasking.
D) routine events that don't require formalities.
E) permanent records of conversations.
Answer: B
Explanation: B) Plan for important IM exchanges by viewing them as conversations with specific goals in mind.
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Computer-aided monitoring is used for
a. data-loss prevention. b. recording an employee's efficiency. c. monitoring quality d. all of the choices
Which of the following is most likely a true statement about services?
A) Services can be stored for later sale or use. B) Service quality is not dependent on the provider. C) Services can be easily separated from their providers. D) Service industries vary greatly. E) Demand fluctuation has little to no impact on service providers.