If you have developed a speech outline with seven main points, you should convert the first main point into an introduction and the last main point into a conclusion

Which of the following is a recommendation for improving your volume?

A) Increase rather than lowering your volume to emphasize an important idea. B) Find your optimal volume for the room, and be consistent with it. C) Avoid using a microphone; it can make your voice sound unnatural. D) Important ideas can be emphasized by either turning your volume up or down.

To win an intentional infliction of emotional distress suit, a plaintiff must show the defendant ______.

a. wanted the plaintiff to suffer physical injury b. knew his or her actions or speech would cause emotional distress c. acted negligently d. acted in a reckless way that could cause emotional distress