James Kouzes and Barry Posner identify 5 key behaviors of leaders. These behaviors include which of the following?
A) Model the way
B) Encourage the heart
C) Enable others to act
D) Treat others respectfully, fairly, and ethically
E) Clear obstacles
F) Inspire a shared vision
G) Challenge the process
H) Focus on sustainability
I) Create strategic direction
J) Develop good judgement
K) Support personal development
Answer:
G) Challenge the process
F) Inspire a shared vision
C) Enable others to act
A) Model the way
B) Encourage the heart
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The economic entity assumption requires that the activities
A. Of different entities can be combined if all the entities are corporations B. Must be reported to the Securities and Exchange Commission C. Of a sole proprietorship cannot be distinguished from the personal economic events of its owners D. Of an entity be kept separate from the activities of its owner
Identify ways in which companies facing customer complaints can recover customer goodwill
What will be an ideal response?