Rudeness toward customers is sometimes a form of hostility because rudeness
A) often stems from anger.
B) is usually triggered by anger from customers.
C) usually takes the form of teasing the customer.
D) is displayed primarily by sales associates with a personality disorder.
Answer: A
Business
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The primary reason large U.S. companies send U.S. jobs abroad is because labor costs are higher in the United States. Such companies are said to be engaging in__________
Fill in the blanks with correct word.
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Confirmation bias recognizes that people will be more likely to believe someone who agrees with what they already think than someone who disagrees with what they think. This is the result of:
a. Selective interpretation b. Selective attention c. Selective cognition d. Natural selection e. Selective retention
Business