In regard to the adoption of new technologies, the extent to which customers are uncertain about the consequences of an action is termed as:

________ involves analyzing the meaning of what you hear, read, or see to determine its intention

A) Passive listening B) Telecommuting C) Listening comprehension D) Interpretation E) Nonverbal communication

'Services can't be touched but rather are experienced' describes the _______ characteristic of services

a. intangibility b. inseparability of production and consumption c. perishability d. heterogeneity