Some of the most common customer complaints stem from employee apathy, being stereotyped, and being given incorrect information

A group of college professors is assembled to determine the winner of the school's annual

"Outstanding Graduate Award." In choosing the winning student, the group is addressing a problem of A. fact. B. policy. C. conjecture. D. value.

With regard to personal appearance for an interview, an interviewee should ______.

a. dress according to the position for which she or he is interviewing b. dress in the most comfortable clothes he or she owns c. overdress rather than not be dressed up enough d. underdress rather than try to look too dressed up