If a medical practice believes that it has been treated unfairly by an insurance company, it has the right to file a ________ with the state insurance commission.

The job description is usually created by:

a. The clinic supervisor b. HR personnel c. The clinic manager and the employer(s) d. Administration

When a patient calls the office for the result of a laboratory test that happens to be normal, you should 

A. never give the results to the patient. B. give the patient the results if the physician has authorized that normal results may be given out. C. take the message and give it to the physician to call. D. mail the results to the patient.