An HTML form like the one in the accompanying figure is used for which of the following?

A technician has been taken to a users desk to resolve a problem. The users desk is covered with papers and it is obvious to the technician that these papers are of a confidential nature. Which of the following is the BEST course of action?

A. Put the confidential papers in a neat pile at the side of the desk. B. Ask the user to clear the desk of the confidential papers. C. Work around the papers to resolve the problem. D. Refuse to work until the user has cleared the desk.

?When determining economic feasibility, a systems analyst must consider a project's benefits compared to the project's _________, which includes ongoing support and maintenance costs as well as acquisition costs.

Fill in the blank(s) with the appropriate word(s).