Reactions to organizational change by lower level employees that interfere with change implementation processes are called

If you're angry at someone, it's best to avoid which of the following strategies for responding to the other person?

a. Acknowledge the other person's feelings of anger. b. Identify the issue or behavior that is the source of the anger. c. Explain why the other person is the cause of the problem. d. Assess the intensity of the anger and the importance of the issue. e. Make a positive statement about the relationship.

__________refers to informal language that a speaker utilizes to signal identification with the listener

A. Abstract language B. Positive Slang C. Jargon D. Personification