Which of the following is not a pitfall to avoid in implementing a balanced scorecard?
A) Managers always assume the cause-and-effect linkages are precise.
B) Manages should not assume the cause-and-effect linkages are precise.
C) Managers should not seek improvements across all of the measures all of the time.
D) Managers should not use only objective measures in the balanced scorecard.
E) Despite challenges of measurement, top management should not ignore nonfinancial measures when evaluating managers and other employees.
A
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Products that use standard components but the final configuration of those components is customer-specific are known as:
A) make-to-stock. B) assemble-to-order. C) make-to-order. D) engineer-to-order.
Use Table 8.9 to determine the cumulative sum of forecast errors as of period 6 for the department chairman's forecast
A) -10 B) -6 C) -8 D) -4