In terms of collaborative conflict resolution, the statement, "We can work this out even though we've never had to deal with this problem before" is an example of
a. separating the people from the problem.
b. focusing on interests, not positions.
c. generating a variety of possibilities before deciding what to do.
d. insisting that results be based on some objective standard.
e. None of the above
a.
Communication & Mass Media
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In the A-E-I-O-U Model of Conflict Resolution, the A stands for:
Assume the other person means well. Indicate whether the statement is true or false
Communication & Mass Media
Korzenny argues that we must ________
a. accept that ethnocentrism is natural and endemic in order to overcome it b. deny our own natural tendencies toward ethnocentrism in order to defeat it c. encourage ethnocentrism in order to foster a greater sense of national pride d. ignore ethnocentrism in order to eliminate it from the global community
Communication & Mass Media