When should an organization use customer evaluation of employee performance?
A. When there is too much internal politics and getting a fair appraisal review is difficult to obtain.
B. When the company's profitability depends on customers being satisfied.
C. When the customer is the only person who observes the service performance.
D. When "excellent customer service" is one of the criteria of the performance review.
Answer: C. When the customer is the only person who observes the service performance.
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Kent qualified for the Earned Income Credit in 2016. This credit could result in a
a) Carryback or carryforward for any unused portion. b) Refund even if Kent had no tax withheld from wages. c) Refund only if Kent had tax withheld from wages. d) Subtraction from adjusted gross income to arrive at taxable income.
All of the following are characteristics of an agency relationship EXCEPT:
A. It is initiated by the principal. B. Common and statutory laws control the relationship. C. The agency generally creates a fiduciary relationship. D. The agency is between a client and customer.