A professor, dissatisfied with a product he's purchased, bad mouths the product to his class, resulting in decreased market share (since the students believe everything he tells them). The manufacturer suffers:

Which of the following statements about facial expressions and posture is the most accurate?

A) Most people can control their facial expressions well enough to control the nonverbal messages they send. B) Standing up straight sends a message of confidence, competence, diligence, and strength. C) Words carry more weight than facial expressions and posture. D) Leaning toward a speaker suggests confrontation.

Consumers may keep as a gift any unordered merchandise that they receive in the mail

Indicate whether the statement is true or false