John made a presentation at work in which he explained how to handle customer complaints. This would be an example of an informative speech.

Paulina goes on at length about her relationship with the featured speaker, as well as how her accomplishments match up to the featured speaker's. Which guideline for a speech of introduction is Paulina ignoring?

a. establish the speaker's credibility about the topic b. focus on the featured speaker c. create realistic expectations d. set the tone for the speech

What is the third step in the process of answering traditional interview questions?

a) State your answer briefly. b) Explain your statement with additional sentences. c) Provide some concrete examples. d) Reconnect your answer with the original question.