What did Starbucks do in China to encourage success when entering the market?

a. used social media as a primary source of marketing
b. developed local management talent
c. implemented American marketing strategies
d. hired American store managers

b. developed local management talent

Communication & Mass Media

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To turn questions into an effective introduction, you must think of good questions and

a. ask more than one. b. deliver the questions effectively. c. only ask rhetorical questions. d. combine them with humor.

Communication & Mass Media

Effective listeners make themselves listen even when the topic and/or members' comments are boring

True False

Communication & Mass Media