Yelp and TripAdvisor are both examples of ________

Many customers have purchased OXO's higher-priced potato peeler once, but have not tried any other OXO products. These buyers represent which type of customer on the customer relationship management matrix?

A. Butterflies B. Barnacles C. True Friends D. Strangers

Tim Rutherford is thinking about starting a firm in the medical equipment industry. In the industry analysis Tim has been conducting, one thing he has noticed is that the medical equipment industry is characterized by buyer group concentration

This factor concerns Tim because it tells him that the profitability of the medical equipment industry is potentially suppressed by the ________. A) threat of substitutes B) bargaining power of buyers C) rivalry among existing firms D) bargaining power of suppliers E) threat of new entrants