A modified rebuy is most likely to occur when:
A) the company becomes dissatisfied with a vendor and wants to examine new options.
B) re-ordering raw materials from the same vendor.
C) buying a new computer system.
D) purchasing a new building for an expansion project.
A
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Of the following British professional accounting associations, whose members CANNOT sign an audit report?
A. Institute of Chartered Accountants in England and Wales (ICAEW) B. Association of Chartered Certified Accountants (ACCA) C. Chartered Institute of Public Finance and Accountancy (CIPFA) D. Institute of Chartered Accountants in Scotland (ICAS)
A woman returns a formal dress to your store, asking for a refund. The bodice is stained and the hemline is torn, but she says she is returning it unworn because it doesn't fit
Which of the following would be the best way to refuse her request for a refund? A) State that company policy prevents you from accepting the return but that if you had anything to say about it, you'd take it back, no questions asked. B) Restate her complaint to let her know you understand it, explain as positively as possible that you are unable to accept the return of damaged merchandise, and recommend a tailor who can fix the tear and alter the dress for her. C) Challenge the woman to try on the dress and prove that it doesn't fit. D) Use humor to soften the blow of your refusal. E) Let her know that she's not the first customer to try this, and threaten to call security.