Identify the party below that is not external to the firm

When Antonio gets into a disagreement with co-workers, he often intimidates them with physical gestures and by pushing them. On the conflict intensity continuum, Antonio's behaviour would be closest to

a. functional conflict. b. affective conflict. c. annihilatory conflict. d. personality conflict. e. task conflict.

Which of the following reviews various points where two or more systems interact with each other?

A) prototyping B) mind maps C) interface analysis D) use case analysis