Like other bad news communications, delivering bad news to a vendor requires balancing ________
A) anger with frustration
B) a clear statement of the bad news with positive statements of goodwill
C) a hint of the bad news with a clear statement of the consequences of not improving performance
D) a clear statement of goodwill with a buffer for the bad news
E) your responsibility for the bad news with the audience's responsibility for the bad news
Answer: B
Explanation: B) All bad news communications should strive to balance a clear statement of the bad news with positive statements of goodwill.
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