The letter of transmittal should identify the need for further action on the part of the client, such as implementation of the findings or further research that should be undertaken

If a service employee provides the service, then the employee becomes a part of the service. This is an example of service ________.

A) intangibility B) inseparability C) variability D) perishability E) heterogeneity

One of the main disadvantages of a paired-comparison procedure is that:

A) it leads to unreliable ratings. B) it can lead to a tie among incumbent appraisals. C) it becomes complicated when there are a large number of subordinates. D) it allows supervisors to rate every employee's performance as above average.