With respect to competitive advantage, share followers with above-average profits ________
A) have lower relative product quality
B) have lower levels of capacity utilization
C) have lower levels of price, and unit margin
D) invest less aggressively in marketing as a percentage of sales, in comparison with competitors
E) invest more in research and development (R&D) as a percentage of sales
E
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One difficulty related to telework is that:
A) supervisors tend to over-rely on direct sources of information, which are less frequent in telework. B) most employees dislike telework C) performance appraisal cannot be conducted with these workers. D) supervisors rely too heavily on indirect sources of information, which can often make teleworkers seem unproductiv
In which of the following cases is a service provider trying to increase non-peak demand?
A) A fine dining restaurant is promoting a breakfast service in addition to its popular lunch and dinner options. B) An upscale restaurant has a cocktail lounge where customers can wait until a table is ready. C) AXA Bank set up automated teller machines so that its customers could avoid standing in line. D) Chesterton College hired part-time teachers as enrollment increased significantly. E) Big department stores usually hire extra staff to handle the rush during the holiday season.