An undisclosed agent breached a contract with a third party. Which of the following is a TRUE statement as to liability for the breach?

A. The agent could be held personally liable.
B. The principal could be held liable.
C. The agent and the principal would be jointly liable.
D. Both a and b are correct.

Answer: D. Both a and b are correct.

Business

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In developing a service blueprint, The Flower Shop has outlined each step in the delivery process of the service it provides. Which characteristic of services is The Flower Shop attempting to minimize?

What will be an ideal response?

Business

A pharmacy (due to increased competition from a neighboring supermarket) has added an exclusive line of cosmetics and expanded its line of greeting cards and gift-wrapping items. This strategy illustrates _____

a. scrambled merchandising b. the retail life cycle c. the wheel of retailing d. rationalized retailing

Business