Service ________ refers to the inevitable differences in a service provider's performance from one service encounter to the next
A) inseparability
B) variability
C) personalization
D) responsiveness
E) intangibility
B
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The probabilistic analysis of the project is an input to which part of the risk management process?
A. Identify Risks B. Perfrom Quantitative Risk Analysis C. Plan Risk Responses D. Perfrom Qualitiative Risk Analysis
You want to prepare a speaking outline for an upcoming presentation. Which one of the following will help you get off to a good start?
A) Remove all transitions and key words from your planning outline. B) Ignore your planning outline and chart a new course based on your personal agenda. C) Start with the planning outline; then strip out anything you don't plan to say to the audience. D) Keyboard your script on your slides. That way, you can read the slides word-for-word. E) Insert additional examples, details, and data into your original planning outline.