An example of a trial close is when the salesperson says, "Can I get your signature here?"

In e-mail, it's generally a good idea to avoid:

a. uppercase letters for all text b. lowercase letters for all text c. both of the above d. none of the above

Which of the following events occurs when an employer contests the issuance of a citation by the Occupational Safety and Health Administration (OSHA) before the Occupational Safety and Health Review Commission (OSHRC)?

A) A hearing is conducted before an administrative law judge. B) A hearing is conducted before the National Institute for Occupational Safety and Health. C) A trial is conducted before a jury of twelve members. D) An investigation is conducted by a special committee set up by Congress.