If a new alternative is added to a payoff table and the maximax criterion is applied again, the new decision must either remain with the original maximax alternative or the new alternative

Proper service recovery can be accomplished by making it easy for customers to give feedback, enabling effective service recovery, and establishing appropriate compensation levels

Indicate whether the statement is true or false

In a limited liability partnership, partners have limited liability as long as they do not participate in the management of the business

a. True b. False