On the Customer Center, to create an Excel workbook or comma separated values (.csv) file containing account information for all customers along with account balances, use Excel>>:

Which of the following is often reported as an extraordinary item?

a. Amortization expense. b. Impairment losses for intangible assets other than goodwill. c. Impairment losses on goodwill. d. None of the above.

In making decisions about the image to be projected, it will be the easiest for marketers to:

A) rejuvenate an image that is consistent with consumer's current view of the company B) reinforce an image that is not consistent with a consumer's current view of the company C) develop a new image for a new company D) revert to an earlier image of the company