In a speech, you should use only one brief illustration at a time, so as not to confuse your audience

In which step of Monroe's Motivated Sequence do you convince your audience to listen to you? 

A. Visualization B. Satisfaction C. Attention D. Need

Explicit references to the audience, inclusive language, and a clear organizational pattern are all strategies for encouraging __________.

A. decorum B. resonance C. commitment D. reinforcement