You are the new sales manager for automobile retailer. You attempt to improve the customer focus of the organization but are resisted by the _____________ department.

In using the need-satisfaction sales presentation approach, the needs of the customer should be determined in an initial sales call and then the solution to those needs should be presented in a follow-up sales call

Indicate whether the statement is true or false

Management development programs focus on developing all of the following EXCEPT

A) Conceptual knowledge and skills. B) Technical knowledge and skills. C) Interpersonal knowledge and skills. D) Personal traits conducive to effective leadership. E) General intelligence.