Both programs and procedures are instructions

________ is a tort related to defective products in which the defendant has breached a duty of due care and caused harm to the plaintiff

A) Misrepresentation B) Negligence C) Nuisance D) Fraud

Many employee benefits are taken for granted primarily because

(a) too much information is given about benefits (b) employees demand increases in base pay rather than increases in benefits (c) the cost of benefits cannot be determined (d) employers fail to communicate the value of benefits to their employees