The customer relationship management (CRM) technique that focuses on thanking customers for their business to a company exemplifies the trend of _____
a. time savings
b. personalization
c. technology
d. loyalty
ANSWER: d
The customer relationship management (CRM) technique of loyalty focuses on finding a firm's best customers, rewarding them for their loyalty, and thanking them for their business. Consumers will be loyal only to those companies and brands that have earned their loyalty and reinforced it at every purchase occasion.
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Which one of the following statements is true for the centralized debt denomination model?
A) The debts for both the parent company and its foreign subsidiaries are denominated in the home currency of the parent company. B) The debt service payments are denominated in the currency in which the subsidiary's revenues are received. C) The debts for both the parent company and its foreign subsidiaries are denominated in the currency of the largest subsidiary. D) The debt service payments are denominated in the currency in which the subsidiary's revenues are received which does not balance foreign assets against foreign liabilities.
The long-term debts of eurobanks are known as ________
A) LIBOR loans B) syndicates C) eurocredits D) euronotes