The tendency for individuals to attribute their successes to internal factors while putting the blame for failures on external factors is called the fundamental attribution error

Many companies are taking a ________ approach today, viewing quality as an investment and holding quality efforts accountable for bottom-line results

A) return-on-quality B) quality level C) performance quality D) conformance quality E) total quality management

Which of the following statements about Medigap policies is (are) true?

I. Insurers are required to have an open enrollment period of 6 months from the date an applicant first enrolls in Medicare Part B and is age 65 or older. II. Most policies are of limited value because they largely duplicate benefits already provided by Medicare. A) I only B) II only C) both I and II D) neither I nor II