What function does a company's public relations department perform when it promotes understanding of the organization through internal and external communications?

One roadblock that can keep TQM from delivering its intended benefits is the failure to develop a culture of continuous learning.

Indicate whether the statement is true or false.

Cutter's Catering Services advertises that they are the "friendliest caterers in town." Though their prices are no lower than the rates of competitors, they put a great deal of emphasis on getting to know the needs of their customers. They tailor their efforts to meet these needs, providing a unique dining experience that exactly matches the customer's expectations. Cutter's Catering is likely to find that this approach is more effective in achieving its goals than the use of aggressive price cutting.

a. true b. false