Service operations compete and position themselves in the marketplace based on the three dimensions — ________, ________, and ________

The ____________ or ____________ includes both the ____________ and ____________ of a service facility

a. roll; retrieval; implicit aspects; explicit aspects b. stage; servicescape; exterior; interior c. stage; service area; customers; employees d. roll; canopy; employees; equipment e. roll; service area; front-stage; backstage

The employees of an industrial heating and cooling company spent four days installing a large gas furnace in a newly-constructed building. While testing the furnace one week later, an explosion occurred, damaging the building

Damage to the building was covered under the heating and cooling company's general liability insurance. When the heating and cooling company also sought reimbursement for the time its employees spent installing the furnace, the insurer denied coverage and noted a specific applicable exclusion. What exclusion denies coverage for such reimbursement? A) damage to the insured's product B) damage to the insured's work C) damage to impaired property D) damage to the insured's reputation.