On the second day of the meeting, Isabella believes that she has been making progress in working well with her Beijing customer, yet she still feels that communication should flow more smoothly
Getting the machine running smoothly is so important that Ken Chiu, the CEO, enters the meeting. Isabella thinks, "Wow, this is big. The CEO is going to sit in on the meeting." Chiu, a man apparently in his late 70s or early 80s enters the room. Isabella might best take the following approach:
A) Bow just slightly and say, "Mr. Chui, I am the American representative, and I am so honored that you would attend our meeting."
B) Raise her right hand in a high-five gesture and say, "Hi, Ken, how's it going?"
C) With a smile on her face, say "Hi there Mr. CEO. In America you would have been retired long ago."
D) Extend her hand to shake Chiu's hand and say, "I will be happy to work with you, but please note that I am not a secretary."
Answer: A
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Privatization is a term used to describe:
A) firms that are purchased by the government. B) government operations that are purchased by corporations and other investors. C) firms that do not use publicly available debt. D) non-public meetings held by members of interlocking directorates.
Which of the following is a diagram tool for managers that depicts a flowchart of interactions between service providers and customers?
A) process-chain-network diagram B) precedence-network diagram C) relationship-network diagram D) activity-network diagram E) interaction-network diagram